The Biggest Blunder In RPA Right Now? Bad Process Design

By Anthony De Broise

In my role as Chief Technology Officer, one of my duties is to lead RPA health checks. These audits get to the bottom of why an RPA project might have stalled – identifying the issue and offering a solution.

One of the major problems I’ve witnessed in recent health checks is non-adherence to industry best practises during process-builds. Clients and external vendors are both culpable here – and the problems caused by bad design are entirely avoidable. It all comes down to getting things right first time.

Let me explain…

The pains of poor process design 

There’s only one outcome when you fail to follow best practices: a process-build that looks like it’s been drawn on the back of a fag packet. Whilst these poor visuals are a problem – the real issue is how bad design amounts to hours of lost time you’ll never get back.

You can’t build an RPA solution on this kind of foundation. Poorly-drawn processes create issues that even the best RPA experts would struggle to resolve quickly. In most instances, developers are forced to go right back to the beginning – with intense reverse engineering required to get things firing on all cylinders again.

Quick, sporadic builds also prevent process components from being reused, forcing users to interact with the same app on multiple occasions.

When you attempt to build processes alone, the result is often rushed – leading to a frustrating lack of reusability that slows down the whole solution.

How to get your process-build bang on, first time

These disastrous design problems are completely preventable for any business. Simply find the right RPA partner and you can build processes to a high standard from the start.

It’s crucial to construct processes correctly. If you’re having to repeatedly tweak your processes every time errors arise, you’ll end up with a lower-quality solution that’s exhausting to operate.

More glitches mean more error tickets raised. Before long, the entire solution is struggling. It won’t take long for people to lose confidence in RPA if exceptions keep cropping up. After all – why would you want to implement a technology which just increases manual effort?

Hasty builds might seem like a fast way to enable automation. But they invariably result in wasted resource, time, energy and money. Builds guided by experts, on the other hand, lead to smooth RPA implementation and excellent results.

Robiquity: The perfect partner for process-builds

With years of experience in commercial settings across multiple industries around the world, the Robiquity team have seen it all.

We follow delivery methodology to ensure processes are signed off by the business and solutions are designed in line with industry best practice.

With Robiquity, everything is developed by certified developers and peer-reviewed from day one. Our team help you build specifically with repeat use in mind – increasing efficiency across the board. All your processes have a logical flow to them: allowing you to draw things in form, look closely at individual areas and quickly identify issues so you can rectify them.

If you’re having trouble with scaling RPA, bad processes are probably to blame. Get in touch with our team and we can arrange a health check.