Armed with the internal capability via its CoE, Opus Energy is looking at a range of exciting ancillary technologies to add increased value and evolve its RPA solution into a truly intelligent digital workforce

"Working with Robiquity, We have improved service for our customers, efficiency for our operations and work experience for our colleagues.”

Ian Blackburn, Head of Intelligent Automation, Opus Energy

The Task

Opus Energy works closely with businesses to deliver reliable, sustainable energy at competitive rates. Opus Energy supplies around 340,000 business premises across the UK, and in order to take its services to the next level, company leaders wanted to find a way to effectively automate processes, to improve customer experience and operational efficiency

Spearheaded by Head of Intelligent Automation, Ian Blackburn, Robiquity began working with Opus Energy in January 2018, providing guidance and expertise, specifically in how to set up and deploy Blue Prism’s RPA software. The initial challenge was to demonstrate Blue Prism working and interacting with Opus Energy’s systems whilst building about a business case that could realise ROI.

Action

Together with Ian’s team, Robiquity went about identifying a suitable candidate process that could be used for the purposes of a proof of value. A senior Automation expert then worked over a 30-day period to successfully document, build and test the chosen process.

The results demonstrated to Opus Energy that the technology worked successfully within its environment, as well as giving the business the confidence to move forward at scale.

Opus Energy was well aware that it would be tough to recruit, train and retain the level of skills required to scale their Automation Programme. Robiquity followed their ‘Enablement’ methodology to select, train and mentor a team of resources who now make up the foundation of the Automation CoE. The team was selected specifically for Opus Energy and have been nurtured to a skilled level, whilst fully embracing and becoming part of the Opus Energy culture.

The Result

In the short space of just 12 months, Opus Energy has scaled its RPA solution, and has built and deployed a wide range of successful automations with more to follow. With the intent to improve service, improve efficiency by releasing capacity back to the business, and improve the working experience of these processes for the workforce, the team at Opus Energy have a clear vision and are delivering their plan to drive robotics at scale to support the business.

What’s more, armed with the internal capability via its CoE, Opus Energy is looking at a range of exciting ancillary technologies to add increased value and evolve its RPA solution into a truly intelligent digital workforce.