When businesses repeatedly run into problems with automation, it’s often down to a lack of understanding – which is no criticism in a market where experienced, knowledgeable resources are scarce.
As Robiquity’s Chief Technical Officer aptly pointed out in a recent article, one of the biggest reasons RPA is failing is due to bad process design. It’s true that too many organisations aren’t adhering to best practice standards – because they’re essentially marking their own homework.
When you (or your chosen partner) assesses the RPA solution, it leads to less-than-great results across the board. After all, no business entering into new territory should be evaluating themselves.
That’s why you need a Design Authority Operating Model: a methodology that instils RPA best practices across design and development and accurately assesses performance.
Here are my thoughts on why Design Authority is so important in RPA.
What’s the problem with self-regulation in RPA?
You wouldn’t mark your own homework in any other area of your business. So why do you think it’s ok to self-assess in RPA?
By allowing quality control and automation teams to continue rating their performance, you lose the ability to become autonomous. Processes fail constantly, leading to a lack of reusability and hours of wasted time. This, in turn, places more pressure on support teams and puts the entire system under constant strain.
When problems resurface, staff lose faith in the RPA solution, kicking off a nasty domino effect where teams don’t put the required time and effort into automation. In their eyes, RPA is a losing battle; an unnecessary headache.
Self-assessment and assumption create delays at the very least. But, in the worst-case scenario, complete disaster. To prevent the problems that arise from subjective evaluation, you need a Design Authority model in place.
So, how does Design Authority help?
By enforcing best practices across RPA, a Design Authority model enables organisations to become self-sufficient without falling victim to their own bias.
The model works by overseeing the development integrity of an RPA solution and its constituent processes and objects. It is also responsible for maintaining and updating a centralised library, so the company can always digest and utilise the best available resources, objects and processes in the current climate.
Design Authority puts every member of your team on the same page and instils a culture of best practice. The improved results – and continuous improvement inspired through knowledge sharing – guarantees staff have confidence in the technology. If a challenge arises, they want to solve it (rather than ignore it or pass it down the chain).
Utilise Robiquity’s Design Authority model to maximise success
Self-sufficiency is key to long-term success in automation – allowing you to be consistent in scaling your solution, whilst reaping the benefits along the way.
At Robiquity, we help companies across the globe achieve their automation objectives with our unique Design Authority Operating model.
Our Design Authority has three quality gateways – holding back any solution that doesn’t meet the necessary quality requirements and fostering high-quality builds first time around. Working closely alongside your team, our experts instil internal capability at the very heart of your organisation.
Learn more about how Robiquity can transform your RPA solution by getting in touch with our team.