Service Lead - Managed Service Team (MENA)

As the Service Lead for this area, you’ll be responsible for the continuous delivery of COEs and your responsibilities will include:

• Drive the strategic use of Power Platform across our clients
• Lead the Power Platform team within our Managed Service
• Incident and change management
• Manage environments and ensuring apps, flows, and connectors are used efficiently
• Client and stakeholder engagement – Provide daily operational support for Intelligent Automation Production systems.
• Monitor internal community discussion channels to understand user issues and identify experts
• Identify new process opportunities while maintaining Microsoft Power Platform Solutions.
• Collaboration with cross-functional project teams.
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You will own interactions with stakeholders, ensuring you deliver best services and handle escalations. You will also work directly with developers to validate requirements and clarify technical feasibility.

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In our mission to build a dynamic and talented team, we are actively seeking individuals who thrive in a collaborative and innovative environment, bringing not only skills and expertise but also a shared enthusiasm for pushing boundaries and driving meaningful impact. If you are eager to contribute to a forward-thinking organisation and the following points match your skills/attributes, this could be the role for you.

• 2+ years of developing and/or supporting Power Platform environments (Power Automate, Power Apps)
• Experience working with the Power Platform Centre of Excellence Starter Kit
• Experience with Managing the governance and assurance of Power Platform assets
• Experience of gathering service requirements from diverse groups of stakeholders, to inform current and future service provision.
• An ability to explain technical problems in non-technical language to internal and external stakeholders
• Strong initiative, with excellent organisational, planning and self-management skills
• Experience of effectively co-ordinating your own work and that of colleagues to respond effectively to changing priorities, assessing urgency and criticality of support requests, incidents and problems
• Experience in training and developing support staff in Power Platform

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This is an opportunity to join a company that will invest in you and your career.

We offer a competitive salary and bonus package, opportunities for growth and development and a fantastic team culture that you will love working in. Additional benefits will include private healthcare through Vitality, death in service, company pension and 25 days holiday per annum.