The Impact of RPA on IT Operations
IT operations is essentially the overarching term for the processes and services that help to manage and support the technology used by a business. The IT Ops team will be responsible for managing the infrastructure that the technology requires in order to operate effectively, allowing the business’ employees to access the systems and software they need.
Over the years, many IT Ops teams will have depended on a variety of legacy tools which were no doubt challenging and expensive to deploy, as well as being particularly inflexible. RPA is here to change that, and successfully replace legacy automation tools to deliver high-performing automation for repetitive and manual tasks. Essentially, RPA can be deployed within IT operations to help reduce costs while also increasing the quality of service.
As RPA continues to become more sophisticated to include the likes of machine learning and NLP, businesses can utilise the power of RPA within more complex operations. In turn, this can free up time for human workers without compromising on performance.
Here we take a look at the impact and uses of RPA within IT operations.
Manage software patches and upgrades
A patch, or a fix, is incredibly important to a business’ software and systems. If you don’t carry out these repair jobs for your programmes and systems, your business can quickly become an easy target for cybercriminals. An unpatched system is a vulnerable one, and it can be difficult to stay on top on manually patching.
Any business may need to patch software across various operating systems or even third-party systems. Luckily, this is the exact sort of job RPA was built for. Patching and upgrading software can be time-consuming, mundane and often offers little job satisfaction. What’s more, it can be detrimental to a business if exposed to human error.
Instead, RPA gives you the chance to track relevant updates 24/7. What’s more, RPA can keep precise records and send alerts, so that you have full awareness of your system’s status and condition.
A huge amount of IT support desk tickets are often related to password resets as users tend to forget their log-in credentials across the business. These requests are incredibly repeatable, but having your IT Ops team respond manually to these isn’t a productive use of their time.
Requests for resetting passwords often have a consistent structure and there aren’t typically many exceptions, which makes it a great use case for RPA.
Work between IT Ops and HR
There are a few processes within a business that require a crossover between IT Ops and HR, such as onboarding, managing and offboarding employees or users. There are many tasks that must be completed when new users begin, as well as when they leave the company. For example, when someone is hired, they will need an email address and the right access to the necessary systems required for the role.
Similarly, businesses may have a specific offboarding procedure that must be complied with, in order to meet certain regulations when someone leaves. This can be very important from both HR and IT security perspectives.
RPA can help businesses to deliver these processes effectively and efficiently, without error.
To find more about how RPA could work for your business, get in touch with us today.