Robiquity X an unrivalled managed service
While your internal support function and every other managed service provider focus on keeping the lights on, with Robiquity X, you get the complete 360 automation partnership, by default.
Automation never stands still – processes need enhancing, the technology gets better, new skills are required to implement more intelligent functions, the business demands more value from it’s investment. We’ve designed Robiquity X to answer all these questions and make sure your Automation capability doesn’t die on the vine.
PROCESS EXCELLENCE
- Proactive process management
- Individual process SLA’s
- Bespoke performance dashboards
TECHNOLOGY ENHANCEMENT
- Vendor agnostic solution design
- New technology introductions
- Continuous opportunity assessment
SKILLS & PEOPLE DEVELOPMENT
- Robiquity skills on demand
- Upskill and scale without risk
- COE as a service enabling instant capability
PARTNERSHIP EVENTS
- Hospitality events
- Thought leadership materials
- Peer to peer round table events
THE ROBIQUITY X EXPERIENCE
Contact us today to discuss how we can transform your managed service experience.
ROBIQUITY X CASE STUDY
“The managed service from Robiquity is incredible. The proactive nature of support we receive means that our business units are becoming more and more effective in the delivery of service to our customers. This enables our agents to spend more time concentrating on the key parts of their roles which keeps them happier too. We believe the service levels our customers receive will only increase as we automate more and it’s great to know we have a trusted and knowledgeable advisor in Robiquity to support us on our journey.”
Kayleigh Bradford, Automation Programme Manager | CIO | VirginMediaO2
20%
Reduction in average handling time
5%
Increase in first time resolution
£1.5m
Proactive monitoring and support