Use Cases
Our use cases for automation have delivered significant benefits across multiple industries, including Financial Services, Retail and Telecommunications. Many of our clients were hoping to find new ways of automating processes in order to transform the business and work more effectively and efficiently. With many of these business types relying on accuracy and growth, being able to deploy RPA and intelligent automation has made a huge difference in the long run. Many of these use cases span across the whole business, including back office transactional processing, customer services, manufacturing and supply chain processes. Every example you see here has been designed, built and deployed into service to save hundreds of hours of valuable time. Work with us at Robiquity and you will see the benefit of automation first-hand.
Telecoms
Our Telecoms use cases demonstrate just some of the benefits that can be achieved through automation and digital transformation. Much of our work within the Telecoms sector spans across customer service and back office functions, making the lives of employees and customers easier and more efficient than before. The team at Robiquity have successfully designed and deployed automation programmes across functions including replacement SIM cards, tariff transfers and managing order creation. Business benefits of automation for the Telecoms industry include employees having more time for valuable tasks, improved customer experience and faster processing times.
Automotive
Within the Automotive industry there are a number of areas that can benefit from intelligent automation. At Robiquity we have extensive experience in designing and deploying RPA for businesses in the Automotive sector. Much of our work has helped departments including customer service, HR, purchasing and manufacturing, bringing a wealth of improvements in efficiency. From software releases to floor stock management, automation for the Automotive sector has proven to be a valuable asset. As well as offering an impressive return on investment, our automation programmes can release multiple fulltime employees for additional work.
Financial Services
The Financial Services sector is particularly under pressure to perform its functions accurately and efficiently, in order to avoid costly mistakes. Our Financial Services use cases allow us to demonstrate how we have helped these businesses improve their functions across the likes of administration, business monitoring, fraud, cancellations and marketing. Currently many areas of Financial Services requires multiple employees and a lot of time, but the right automation solution could help to resolve this. Some of our experience in Financial Services automation has yielded results like 96% reduced case handling time and saving up to 3 hours per day.
Retail
The Retail industry houses many different functions each day, from customer services, IT support, legal and accounting. Being able to automate these processes has been a huge benefit for our Retail customers, with incidents like returns processes and payroll being made more efficient. Our Retail automation use cases lets us show you just what difference our services have made, from achieving staff enrichment to generating 48 times faster processing times. Every use case you see here has been designed, built and deployed to help businesses in the Retail sector save hundreds of hours of valuable time and more.
Waste Management
Many of the functions within the Waste Management sector involve accounts, procurement and contracted services, all of which can result in multiple processes across various systems. At Robiquity we’ve been able to help many Waste Management businesses achieve a more efficient and streamlined way of working, with improved processes across HR, Accounts Receivable and more. Our automation services have helped to save thousands of hours per year, as well as achieving operational efficiency and better data quality.
Local Government
The Local Government is responsible for a huge variety of processes and functions, which can lead to lengthy processes and manual tasks. By implementing intelligent automation, Local Governments could benefit from saving hundreds of hours of time that could be spent on other valuable tasks, therefore increasing their capabilities and service. At Robiquity we have worked with Local Governments to achieve better solutions that can automate a series of tasks, including things like rent increases and the impact that has on housing benefits. Automation for Local Governments can result in quicker handling of cases and improved accuracy across the board.
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Telecoms
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Automotive
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Financial Services
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Retail
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Waste Management
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Local Government
Waste Management
Accounts Receivable
Raising Customer Credits
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Financial Services
Administration
Print To Document Storage
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Financial Services
Price Comparison
Gadget Cover
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Telecoms
Customer Services
Handset Orders
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Financial Services
Business Monitoring
Post Offer Checks
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Telecoms
Customer Service
Consumer Ad-Hoc Amendments
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Local Government
Housing Benefits
Rent Increases
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Telecoms
Back Office
Access Control
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Telecoms
Customer Service
Adding / Removing Blocks & Services
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Telecoms
Customer Service
30 Day Return Credits
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Telecoms
Customer Service
Migrations to Pay & Go
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Telecoms
Customer Service
Tariff Transfer
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Telecoms
Customer Service
Mobile Number Ports PAC Requests
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Telecoms
Customer Service
Replacement SIM Cards
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Telecoms
Customer Service
SIM Swaps
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Telecoms
Customer Service
Transfer Of Ownership
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Telecoms
Back Office
Managing Order Creation & Customer Care
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Retail
Customer Service
Returns Process
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Telecoms
Partner Customer Service
Self-Service Requests
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Retail
Legal
Document Suite Creation
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Retail
Accounting
Back Office Payroll Accounting
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Waste Management
Sub-contracted Services
Manual Docket Entry
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Waste Management
Human Resources
New Starter Contract Creation
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Automotive
Commercial Customer Service
Helpdesk Ticketing
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Automotive
HR
HR Dispatching
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Retail
Payroll
Enhanced Holiday Pay
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Automotive
Purchasing
Cost Change and Procurement Authority
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Automotive
Purchasing
Supplier Amendments
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Retail
IT Support
Careplan Transfers
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Automotive
Finance
Balance Transfers (Accounts Payable)
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Automotive
Product Information
Change Tracking / Validation
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Waste Management
Procurement
Vendor Statement Reconciliation
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Automotive
Product Information
Invoice Keying
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Automotive
Purchasing
Transaction Collation
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Automotive
Finance
Pricing Amendments
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Automotive
Manufacturing
Floor Stock Management
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Automotive
Product Engineering
Software Releases
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Financial Services
Compliance
Compliance Checks
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Automotive
Finance
Asset & Posting Capitalisation
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Telecoms
Back Office
Handset Unlatching
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Financial Services
Compliance
Completions
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Financial Services
Administration
Print Offers
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Financial Services
Administration
Loan Sale Premium
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Financial Services
Fraud
Fraud Enquiries
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Financial Services
Cancellations
Customer Cancellations
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Financial Services
Marketing
Membership Cost Comparison
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Financial Services
Customer Services
Fee Reversals
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Automotive
Manufacturing
Stock Tracking
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