Use Cases Archive - Robiquity

Our use cases for automation have delivered significant benefits across multiple industries, including Financial Services, Retail and Telecommunications. Many of our clients were hoping to find new ways of automating processes in order to transform the business and work more effectively and efficiently. With many of these business types relying on accuracy and growth, being able to deploy RPA and intelligent automation has made a huge difference in the long run. Many of these use cases span across the whole business, including back office transactional processing, customer services, manufacturing and supply chain processes. Every example you see here has been designed, built and deployed into service to save hundreds of hours of valuable time. Work with us at Robiquity and you will see the benefit of automation first-hand.

Our Telecoms use cases demonstrate just some of the benefits that can be achieved through automation and digital transformation. Much of our work within the Telecoms sector spans across customer service and back office functions, making the lives of employees and customers easier and more efficient than before. The team at Robiquity have successfully designed and deployed automation programmes across functions including replacement SIM cards, tariff transfers and managing order creation. Business benefits of automation for the Telecoms industry include employees having more time for valuable tasks, improved customer experience and faster processing times.

Within the Automotive industry there are a number of areas that can benefit from intelligent automation. At Robiquity we have extensive experience in designing and deploying RPA for businesses in the Automotive sector. Much of our work has helped departments including customer service, HR, purchasing and manufacturing, bringing a wealth of improvements in efficiency. From software releases to floor stock management, automation for the Automotive sector has proven to be a valuable asset. As well as offering an impressive return on investment, our automation programmes can release multiple fulltime employees for additional work.

The Financial Services sector is particularly under pressure to perform its functions accurately and efficiently, in order to avoid costly mistakes. Our Financial Services use cases allow us to demonstrate how we have helped these businesses improve their functions across the likes of administration, business monitoring, fraud, cancellations and marketing. Currently many areas of Financial Services requires multiple employees and a lot of time, but the right automation solution could help to resolve this. Some of our experience in Financial Services automation has yielded results like 96% reduced case handling time and saving up to 3 hours per day.

The Retail industry houses many different functions each day, from customer services, IT support, legal and accounting. Being able to automate these processes has been a huge benefit for our Retail customers, with incidents like returns processes and payroll being made more efficient. Our Retail automation use cases lets us show you just what difference our services have made, from achieving staff enrichment to generating 48 times faster processing times. Every use case you see here has been designed, built and deployed to help businesses in the Retail sector save hundreds of hours of valuable time and more.

Many of the functions within the Waste Management sector involve accounts, procurement and contracted services, all of which can result in multiple processes across various systems. At Robiquity we’ve been able to help many Waste Management businesses achieve a more efficient and streamlined way of working, with improved processes across HR, Accounts Receivable and more. Our automation services have helped to save thousands of hours per year, as well as achieving operational efficiency and better data quality.

The Local Government is responsible for a huge variety of processes and functions, which can lead to lengthy processes and manual tasks. By implementing intelligent automation, Local Governments could benefit from saving hundreds of hours of time that could be spent on other valuable tasks, therefore increasing their capabilities and service. At Robiquity we have worked with Local Governments to achieve better solutions that can automate a series of tasks, including things like rent increases and the impact that has on housing benefits. Automation for Local Governments can result in quicker handling of cases and improved accuracy across the board.

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Telecoms
Automotive
Financial Services
Retail
Waste Management
Local Government

Waste Management

Accounts Receivable

Use Cases

Telecoms

Automotive

Financial Services

Retail

Waste Management

Local Government

Raising Customer Credits

Print To Document Storage

Gadget Cover

Handset Orders

Post Offer Checks

Consumer Ad-Hoc Amendments

Rent Increases

Access Control

Adding / Removing Blocks & Services

30 Day Return Credits

Migrations to Pay & Go

Tariff Transfer

Mobile Number Ports PAC Requests

Replacement SIM Cards

SIM Swaps

Transfer Of Ownership

Managing Order Creation & Customer Care

Returns Process

Self-Service Requests

Document Suite Creation

Back Office Payroll Accounting

Manual Docket Entry

New Starter Contract Creation

Helpdesk Ticketing

HR Dispatching

Enhanced Holiday Pay

Cost Change and Procurement Authority

Supplier Amendments

Careplan Transfers

Balance Transfers (Accounts Payable)

Change Tracking / Validation

Vendor Statement Reconciliation

Invoice Keying

Transaction Collation

Pricing Amendments

Floor Stock Management

Software Releases

Compliance Checks

Asset & Posting Capitalisation

Handset Unlatching

Completions

Print Offers

Loan Sale Premium

Fraud Enquiries

Customer Cancellations

Membership Cost Comparison

Fee Reversals

Stock Tracking