Use Cases

Our use cases for automation have delivered significant benefits across multiple industries, including Financial Services, Retail and Telecommunications. Many of our clients were hoping to find new ways of automating processes in order to transform the business and work more effectively and efficiently. With many of these business types relying on accuracy and growth, being able to deploy RPA and intelligent automation has made a huge difference in the long run. Many of these use cases span across the whole business, including back office transactional processing, customer services, manufacturing and supply chain processes. Every example you see here has been designed, built and deployed into service to save hundreds of hours of valuable time. Work with us at Robiquity and you will see the benefit of automation first-hand.

Telecoms

Our Telecoms use cases demonstrate just some of the benefits that can be achieved through automation and digital transformation. Much of our work within the Telecoms sector spans across customer service and back office functions, making the lives of employees and customers easier and more efficient than before. The team at Robiquity have successfully designed and deployed automation programmes across functions including replacement SIM cards, tariff transfers and managing order creation. Business benefits of automation for the Telecoms industry include employees having more time for valuable tasks, improved customer experience and faster processing times.

Automotive

Within the Automotive industry there are a number of areas that can benefit from intelligent automation. At Robiquity we have extensive experience in designing and deploying RPA for businesses in the Automotive sector. Much of our work has helped departments including customer service, HR, purchasing and manufacturing, bringing a wealth of improvements in efficiency. From software releases to floor stock management, automation for the Automotive sector has proven to be a valuable asset. As well as offering an impressive return on investment, our automation programmes can release multiple fulltime employees for additional work.

Financial Services

The Financial Services sector is particularly under pressure to perform its functions accurately and efficiently, in order to avoid costly mistakes. Our Financial Services use cases allow us to demonstrate how we have helped these businesses improve their functions across the likes of administration, business monitoring, fraud, cancellations and marketing. Currently many areas of Financial Services requires multiple employees and a lot of time, but the right automation solution could help to resolve this. Some of our experience in Financial Services automation has yielded results like 96% reduced case handling time and saving up to 3 hours per day.

Retail

The Retail industry houses many different functions each day, from customer services, IT support, legal and accounting. Being able to automate these processes has been a huge benefit for our Retail customers, with incidents like returns processes and payroll being made more efficient. Our Retail automation use cases lets us show you just what difference our services have made, from achieving staff enrichment to generating 48 times faster processing times. Every use case you see here has been designed, built and deployed to help businesses in the Retail sector save hundreds of hours of valuable time and more.

Waste Management

Many of the functions within the Waste Management sector involve accounts, procurement and contracted services, all of which can result in multiple processes across various systems. At Robiquity we’ve been able to help many Waste Management businesses achieve a more efficient and streamlined way of working, with improved processes across HR, Accounts Receivable and more. Our automation services have helped to save thousands of hours per year, as well as achieving operational efficiency and better data quality.

Local Government

The Local Government is responsible for a huge variety of processes and functions, which can lead to lengthy processes and manual tasks. By implementing intelligent automation, Local Governments could benefit from saving hundreds of hours of time that could be spent on other valuable tasks, therefore increasing their capabilities and service. At Robiquity we have worked with Local Governments to achieve better solutions that can automate a series of tasks, including things like rent increases and the impact that has on housing benefits. Automation for Local Governments can result in quicker handling of cases and improved accuracy across the board.

  • All

  • Telecoms

  • Automotive

  • Financial Services

  • Retail

  • Waste Management

  • Local Government

Waste Management

Accounts Receivable

Raising Customer Credits

Financial Services

Administration

Print To Document Storage

Financial Services

Price Comparison

Gadget Cover  

Telecoms

Customer Services

Handset Orders

Financial Services

Business Monitoring

Post Offer Checks

Telecoms

Customer Service

Consumer Ad-Hoc Amendments

Local Government

Housing Benefits

Rent Increases

Telecoms

Back Office

Access Control

Telecoms

Customer Service

Adding / Removing Blocks & Services

Telecoms

Customer Service

30 Day Return Credits

Telecoms

Customer Service

Migrations to Pay & Go

Telecoms

Customer Service

Tariff Transfer

Telecoms

Customer Service

Mobile Number Ports PAC Requests

Telecoms

Customer Service

Replacement SIM Cards

Telecoms

Customer Service

SIM Swaps

Telecoms

Customer Service

Transfer Of Ownership

Telecoms

Back Office

Managing Order Creation & Customer Care

Retail

Customer Service

Returns Process

Telecoms

Partner Customer Service

Self-Service Requests

Retail

Legal

Document Suite Creation

Retail

Accounting

Back Office Payroll Accounting

Waste Management

Sub-contracted Services

Manual Docket Entry

Waste Management

Human Resources

New Starter Contract Creation

Automotive

Commercial Customer Service

Helpdesk Ticketing

Automotive

HR

HR Dispatching

Retail

Payroll

Enhanced Holiday Pay

Automotive

Purchasing

Cost Change and Procurement Authority

Automotive

Purchasing

Supplier Amendments

Retail

IT Support

Careplan Transfers

Automotive

Finance

Balance Transfers (Accounts Payable)

Automotive

Product Information

Change Tracking / Validation

Waste Management

Procurement

Vendor Statement Reconciliation

Automotive

Product Information

Invoice Keying

Automotive

Purchasing

Transaction Collation

Automotive

Finance

Pricing Amendments

Automotive

Manufacturing

Floor Stock Management

Automotive

Product Engineering

Software Releases

Financial Services

Compliance

Compliance Checks

Automotive

Finance

Asset & Posting Capitalisation

Telecoms

Back Office

Handset Unlatching

Financial Services

Compliance

Completions

Financial Services

Administration

Print Offers

Financial Services

Administration

Loan Sale Premium

Financial Services

Fraud

Fraud Enquiries

Financial Services

Cancellations

Customer Cancellations

Financial Services

Marketing

Membership Cost Comparison

Financial Services

Customer Services

Fee Reversals

Automotive

Manufacturing

Stock Tracking