Problem Statement
A manual task to reverse Customer Credit Agreement (CCA) fees with an influx of volumes without warning causing problems with resourcing.
Process Overview
The reversal of Customer Credit Agreement (CCA) fees on an application used to debit (charge) and credit (reverse) CCA fees. The input is a system generated file from containing a list of Customers that should have their CCA fee reversed.
Solution
Robots to collect the system generated file and process the reversals directly. Additional Robot resource made available during busy periods.
A similar solution developed by Robiquity accurately processes 100% of cases with <5% exceptions.
Estimated Business Benefit
1 FTE
equivalent
IMPROVED ACCURACY
REDUCED FINANCIAL RISK
BETTER REPORTING
Business Benefits
£25,000 PA BENEFIT
