Global financial services technology company, Finastra, is on a mission to streamline its operations by employing intelligent automation. With 9,000+ employees, the London headquartered company delivers vitally important technology to around 8,600 customers, representing financial institutions of all sizes across the globe, including 90 of the world’s top 100 banks. Finastra was formed in 2017 by the merger of D&H and Misys, meaning a joining of differing IT infrastructure environments. Naturally, this presented challenges for colleagues having to interoperate across disparate systems and work through more lengthy processes. To address this, Robotic Process Automation (RPA) technology was considered as an expediting solution due to its ability to automate a wide range of business processes across all systems.
Robiquity worked closely with Microsoft to demonstrate how the ‘Power Automate’ RPA capability could deliver value as part of Finastra’s Intelligent Process Automation Programme, coupled with Blue Prism’s core RPA solution. A Power Automation proof of concept, focused on the automation of a high volume mail merge process within Finastra’s Student Lending business unit, was deployed – providing instant value to the operation. Furthermore, new and improved finance processes, involving the creation of files and payments reports, using Blue Prism, have been built. These were deemed ideal automation candidates – being high volume, high workload activities, with seasonal peaks, and potential for errors. Crucially, these processes were first analysed and then optimised before they were automated – to ensure maximum gains.
With the digital worker operating 24×7, and faster than its human counterpart, the results were compelling – with zero errors during the process and major productivity savings – reducing cycle times from hours to minutes in some cases. The PoC demonstrated the capability of Power Automate and provided compelling evidence of the value of Microsoft Automation solutions to support business-wide communications.