Telecoms

Back Office

Managing Order Creation & Customer Care

Problem Statement

The firm’s order management and customer care process involved a huge volume of transaction data that  slowed down processing.

 

Process Overview

The process took orders from customers and handled 480-600 orders per day. They also offered a speed booster service at discount, but didn’t have an efficient process behind it, costing the company hundreds of dollars per customer per year. They wanted to remove the package to lower costs.

Systems: Siebel, Outlook

 

Solution

4 robots running 24/7 installed straight onto the client’s system and was tested & deployed into production – this generated a daily operational reports for  identified stakeholders