Improving Healthcare through Digital Transformation

Many industries can benefit heavily from deploying RPA solutions to aid with digital transformation. In particular, the healthcare industry is one that is in major need of streamlining and upgrading, especially given the pressure it is constantly under. 

Some of the biggest challenges in the health industry could be solved with RPA, and with the added strain of Covid-19, clinics, hospitals and more should start understanding what difference RPA could really make. Healthcare systems around Europe are now playing catch up, before they can begin to accelerate and experience growth.

How RPA can help the health industry

There are a number of use cases for RPA within healthcare, with benefits for both the staff within our healthcare systems and also the patients themselves. Here, we’ll take a look at just how RPA can impact the health industry and provide much-needed digital transformation.

Improve patient experience

RPA can remove much of the friction, time and cost that is currently involved in many processes within the healthcare system. Not only does this create more efficient workflows for staff, but it can also improve patient interaction and enhance their experience.

From scheduling to treatment and even billing, RPA has the ability to ensure healthcare providers have the right data and the time to make important decisions. A case study from Ui Path demonstrates just how effective this can be. 

Cleveland Clinic was able to cut waiting times with RPA by automating insurance verification and claim auditing processes. It went a step further during the pandemic, when the Clinic became a test centre. RPA was deployed to help register patients and print labels for test kits. This resulted in shorter waiting times, less errors and a reduced backlog at a time when it mattered most.

Improve efficiency

RPA can also play a vital role in improving the efficiency of many healthcare processes. This includes reducing costs, increasing speed, improving accuracy and ensuring compliance, all of which are crucial in the health industry.

In turn, improving these processes can reduce the number of hours spent by staff on repetitive, manual tasks. This is important to reduce errors which could be incredibly costly in the health industry. 

Mater Hospital in Dublin utilised RPA to process Covid test results, which was previously taking up a lot of nurses’ time. Through RPA, the hospital saved 18 hours per week. This time could be used to deliver other essential services, such as PPE training for staff on Covid wards. RPA was also instrumental in assisting with administration support, which was increasing due to the number of patients admitted.

RPA after Covid-19

Deploying RPA within the healthcare industry can be crucial in reinventing processes and offering modern, digital alternatives to make healthcare more accessible; something that is imperative after the pandemic.

It’s important now for RPA to have a role in healthcare beyond Covid-19. Being able to automate the intake and flow of patient data whilst maintaining high standards of security, as well supporting self-service functions, could be crucial in making sure patients are able to experience a positive interaction with their nurse, doctor or other healthcare professional. 

RPA is no longer just a short-term solution for the health industry, but a strategic resource that can transform its inner workings. Get in touch today to find out how RPA could benefit your healthcare organisation.