CX Company has been leading the change to make customers and contact centre agents happier and businesses more effective and profitable since it was founded in 2005. That’s when they developed DigitalCX– an enterprise conversation platform supporting chatbots, artificial intelligence and self-service solutions on websites, in apps and social media channels such as Facebook Messenger and WhatsApp.
They pioneered the industry with virtual assistants and chatbots and now offer intelligent assistance through every step of the customer journey. As a result, they have changed the way customers and companies interact and power more than 4 million automated interactions per day. Let’s not forget the contact centre – by lightening its load, it can become a far more efficient and valuable resource and sales exploiter (your employees are happier too!).