Retail

In order to grow share in a competitive market, Retailers are under pressure to reduce their operating costs whilst ensuring that experiences evolve to meet the needs and wants of Customers.

New shopping channels, social influences and technologies are re-inventing the way Consumers shop meaning Retailers need to evolve in order to remain at the forefront of Consumer choice.

To remain relevant, Retailers are focussing efforts of data, insight, customer journey and operational effectiveness through the use of automation.
Robiquity enables Retailers to strike the right balance between human interaction and intelligent automation, enabling employees to focus on their core purpose.

“Robiquity have transformed customer and employee experiences at Pets At Home allowing for efficient growth. Robiquity generated 37,000 hours of capacity for Pets At Home employees providing £1.2m of benefit whilst improving customer experience significantly.”

Talk to us about how we can help you today

Don’t take our word for it, this is what our Retail customers have to say

25k

hours saved annually

“Delivered significant value and improvements in customer service and employee satisfaction”

37k

hours saved annually

We wanted our staff to have more time to perform more stimulating, valuable work that best serves customers

10m

savings per month

The output from our program has increased by over 500%

Read more about our Telco / Utility sector use cases:

Our Teleco / Utility use cases demonstrate just some of the benefits that can be achieved through automation and digital transformation. Much of our work within these sectors spans across customer service and back-office functions, making the lives of employees and customers easier and more efficient than before. The team at Robiquity have successfully designed and deployed automation programmes across functions including replacement SIM cards, tariff transfers and managing order creation. Business benefits of automation for the Telecoms industry include employees having more time for valuable tasks, improved customer experience and faster processing times.

USE CASES

Retail

Accounting

Backoffice Payroll Accounting

Legal

Document Suite Creation

IT Support

Careplan Transfers

Payroll

Enhanced Holiday Pay

Customer Service

Returns Process

We offer 3 simple working models:

1) Pure Robiquity

2) Robiquity Augmentation

3) Robiquity X Managed Service

Out latest Retail News

Automating for growth in a challenging retail market

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Retail

“Robiquity have transformed customer and employee experiences at Pets At Home allowing for efficient growth. Robiquity generated 37,000 hours of capacity for Pets At Home employees providing £1.2m of benefit whilst improving customer experience significantly.”

Don’t take our word for it, this is what our Retail customers have to say

25k

37k