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Retail

In order to grow share in a competitive market, Retailers are under pressure to reduce their operating costs whilst ensuring that experiences evolve to meet the needs and wants of Customers.

New shopping channels, social influences and technologies are re-inventing the way Consumers shop meaning Retailers need to evolve in order to remain at the forefront of Consumer choice.

To remain relevant, Retailers are focussing efforts of data, insight, customer journey and operational effectiveness through the use of automation.
Robiquity enables Retailers to strike the right balance between human interaction and intelligent automation, enabling employees to focus on their core purpose.

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“Robiquity have transformed customer and employee experiences at Pets At Home allowing for efficient growth. Robiquity generated 37,000 hours of capacity for Pets At Home employees providing £1.2m of benefit whilst improving customer experience significantly.”

Talk to us about how we can help you today

Don’t take our word for it, this is what our Retail customers have to say

25k

hours saved annually

“Delivered significant value and improvements in customer service and employee satisfaction”

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37k

hours saved annually

We wanted our staff to have more time to perform more stimulating, valuable work that best serves customers

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10m

savings per month

The output from our program has increased by over 500%

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Read more about our Telco / Utility sector use cases:

Our Teleco / Utility use cases demonstrate just some of the benefits that can be achieved through automation and digital transformation. Much of our work within these sectors spans across customer service and back-office functions, making the lives of employees and customers easier and more efficient than before. The team at Robiquity have successfully designed and deployed automation programmes across functions including replacement SIM cards, tariff transfers and managing order creation. Business benefits of automation for the Telecoms industry include employees having more time for valuable tasks, improved customer experience and faster processing times.

USE CASES

Retail

Accounting

Backoffice Payroll Accounting

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Retail

Legal

Document Suite Creation

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Retail

IT Support

Careplan Transfers

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Retail

Payroll

Enhanced Holiday Pay

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Retail

Customer Service

Returns Process

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The intelligent Automation solution that suits YOU

Which model suits you?

We offer 3 simple working models:

1) Pure Robiquity
2) Robiquity Augmentation
3) Robiquity X Managed Service

Our proven delivery model ensures that we understand your business purpose, people and processes and where we can add value:

Discover

>

We engage and understand your business proposition and objectives

>

We share the opportunity and associated benefits

Build

>

We build and deliver agnostically and support your business to deliver it on time and budget

Service

>

Optimise your digital workforce and drive new technology ideas

A flexible resourcing model that integrates seamlessly into your existing COE / Automation team. This model allows you to add capability, resource and speed of results to your automation programme.

You provide:

>

line management / project lead resources

We provide:

>

Individual resources are provided by Robiquity on a requirement by requirement basis

>

Choice of on-site / remote working / hybrid resource

>

Robiquity Solution Design & Support Services

>

Performance Management, Training & Knowledge Share

Robiquity X redefines that a managed service should be. We take your existing automations or automations that we’ve developed for you and deliver their optimal performance.

Imagine a service partnership where your automations never stop working and are constantly being upgraded in line with technology enhancements, where your people have the capability and training they need to support your automation ambitions, where you’re part of an elite community of IA using businesses sharing best practice. Welcome to Robiquity X.

Explore Robiquity X

Out latest Retail News

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CONTACT US
CONTACT US

Can we help you and your people to fulfil their core purpose? Want to know more about Intelligent Automation? We’re here to help!

Simply fill out this form or call us on 0161 974 3244.

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Industries

  • Retail
  • Financial Services
  • Travel
  • Telcos/Utilities
  • Automotive
  • Government & Public Services

Automating for

  • Growth
  • Value
  • Compliance
  • Experience
  • Efficiency
  • Case Studies
  • Use Cases

About us

  • Why Robiquity
  • Robiquity X
  • Our Values
  • Our People
  • Case Studies
  • Use Cases

Partners

  • Microsoft
  • Blueprism
  • UIPath
  • ABBYY
  • Trust Portal
  • XpertRule
  • CX Company
  • Automation Hero
  • OpenDialog

Careers & Academy Connect

  • Media
  • Privacy Policy
  • Terms and Conditions
  • Modern Slavery Statement
  • News

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Head Office Level 8, Transmission, Atherton Street, Manchester, M3 3GS E: info@robiquity.com T: 0161 974 3244