Experience
Many products and services are very similar and this means that people make choices based on experience. A poor customer experience can often be irrecoverable and the pressure improve and exceed customer experience continues to increase. Great organisations strive for a ‘memorable customer experience’ which often includes timeliness, transparency and great communications.
Robiquity start with your businesses purpose and biggest experience opportunities. By understanding your processes and working closely with your people we are able to reimagine processes, using automation to speed up and remove repetitive processes and your people to focus on their core purpose.
Robiquity Intelligent automation has seen an average improvement of 15-20% on both employee and customer Net Promoter Scores (NPS) by enabling employees to engage and focus on their core purpose and customers to receive a great memorable experience.
Below are examples of how we’ve enabled Experience:
6.9
days from 15 for application journey
“The impact Robiquity’s robots have had on our business operations is phenomenal.”
22%
reduction in average handling time
“Trust Robiquity. Trust them in their counsel, trust them with their agenda and trust that they’ll deliver”
96%
of cases fully automated
“Robiquity have enabled our business to move forward. Faster handling times, a speedier response to their queries, Robiquity are like the best kept secret”