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Utilities & Telcos

Telco & Utility businesses are under huge pressure to provide a low cost, fast and positive customer experience across an expanding range of channels.

Recruiting staff and training them to understand systems, processes, policies, and procedures is a time-consuming task and often, customer representatives are juggling training time with supporting customer contact, spikes in demand can really impact training time available.

Robiquity are experienced at resolving these pressures and implementing intelligent automation solutions using technologies such as portals, interactive knowledge, and training hubs to allow your people to operate in the most efficient and effective way whilst also supporting your customers.

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“We have enabled Virgin Media O2 to service an additional 211,000 calls over a 6 month period using the same resource.”

Talk to us about how we can help you today

Don’t take our word for it, this is what our Telco customers have to say

£1.5m

annual cost avoidance

“Trust Robiquity. Trust them in their counsel, trust them with their agenda and trust that they’ll deliver”

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Read more about our Telco / Utility sector use cases:

Our Teleco / Utility use cases demonstrate just some of the benefits that can be achieved through automation and digital transformation. Much of our work within these sectors spans across customer service and back-office functions, making the lives of employees and customers easier and more efficient than before. The team at Robiquity have successfully designed and deployed automation programmes across functions including replacement SIM cards, tariff transfers and managing order creation. Business benefits of automation for the Telecoms industry include employees having more time for valuable tasks, improved customer experience and faster processing times.

USE CASES

Telcos/Utilities

Customer Service

30 Day Return Credits

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Telcos/Utilities

Back Office

Access Control

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Telcos/Utilities

Customer Service

Adding / Removing Blocks & Services

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Telcos/Utilities

Customer Service

Consumer Ad-Hoc Amendments

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Telcos/Utilities

Customer Services

Handset Orders

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Telcos/Utilities

Back Office

Handset Unlatching

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Telcos/Utilities

Back Office

Managing Order Creation & Customer Care

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Telcos/Utilities

Customer Service

Migrations to Pay & Go

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Telcos/Utilities

Customer Service

Mobile Number Ports PAC Requests

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Telcos/Utilities

Customer Service

Replacement SIM Cards

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Telcos/Utilities

Partner Customer Service

Self-Service Requests

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Telcos/Utilities

Customer Service

SIM Swaps

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Telcos/Utilities

Customer Service

Tariff Transfer

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Telcos/Utilities

Customer Service

Transfer Of Ownership

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The intelligent Automation solution that suits YOU

Our working models

We offer 3 simple working models:

1) Pure Robiquity
2) Robiquity Augmentation
3) Robiquity X Managed Service

Our proven delivery model ensures that we understand your business purpose, people and processes and where we can add value:

Discover

>

We engage and understand your business proposition and objectives

>

We share the opportunity and associated benefits

Build

>

We build and deliver agnostically and support your business to deliver it on time and budget

Service

>

Optimise your digital workforce and drive new technology ideas

A flexible resourcing model that integrates seamlessly into your existing COE / Automation team. This model allows you to add capability, resource and speed of results to your automation programme.

You provide:

>

line management / project lead resources

We provide:

>

Individual resources are provided by Robiquity on a requirement by requirement basis

>

Choice of on-site / remote working / hybrid resource

>

Robiquity Solution Design & Support Services

>

Performance Management, Training & Knowledge Share

Robiquity X redefines that a managed service should be. We take your existing automations or automations that we’ve developed for you and deliver their optimal performance.

 

Imagine a service partnership where your automations never stop working and are constantly being upgraded in line with technology enhancements, where your people have the capability and training they need to support your automation ambitions, where you’re part of an elite community of IA using businesses sharing best practice. Welcome to Robiquity X.

Explore Robiquity X
CONTACT US
CONTACT US

Can we help you and your people to fulfil their core purpose? Want to know more about Intelligent Automation? We’re here to help!

Simply fill out this form or call us on 0161 974 3244.

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Industries

  • Retail
  • Financial Services
  • Travel
  • Telcos/Utilities
  • Automotive
  • Government & Public Services

Automating for

  • Growth
  • Value
  • Compliance
  • Experience
  • Efficiency
  • Case Studies
  • Use Cases

About us

  • Why Robiquity
  • Robiquity X
  • Our Values
  • Our People
  • Case Studies
  • Use Cases

Partners

  • Microsoft
  • Blueprism
  • UIPath
  • ABBYY
  • Trust Portal
  • XpertRule
  • CX Company
  • Automation Hero
  • OpenDialog

Careers & Academy Connect

  • Media
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  • Modern Slavery Statement
  • News

Copyright © 2023 Robiquity Limited. All rights reserved. Designed & produced by ChapterOne Design.

Head Office Level 8, Transmission, Atherton Street, Manchester, M3 3GS E: info@robiquity.com T: 0161 974 3244