Healthcare
The NHS is facing a series of challenges including insufficient funding, staff shortages, the backlog, an ageing population, and evolving healthcare needs. Finding ways to unlock productivity and efficiency to support demand faced is more critical than ever before…
NHS performance expectations
Government 2023 mandate to NHS England (NHSE):
The government has provided a 2023 mandate to NHSE outlining the following priorities:
- Cut NHS waiting lists and recover performance (aligned to performance targets)
- Deliver recovery using data and technology
- Support the workforce through training, retention and modernising the way staff work
NHSE 23/24 priorities & operational planning guidance:
NHSE priority areas for the service: to recover core productivity; progress the aspirations in the long-term plan; and transform the health and care system for the future.
Some of the NHSE targets include:
- 2.2% efficiency target for 2023/24
- Reduce backlog/waiting times (aligned to performance targets)
- Reduce agency spending across NHS to 3.7 % of total pay bill in 23/24
- Reduce corporate running costs with focus on consolidation, standardisation and automation to deliver services at scale
Challenges to overcome
Overwhelming demand / workforce supply challenges:
- NHS providers’ recent survey of trust leaders found that 86% of respondents were “very worried” about meeting demand
- Greater demand that ever before (e.g., 22.3m outpatient appointments, +20% on previous year with 6.4 % registered as ‘Did not attend’)
- Workforce capacity (time spent tackling administration and patient co-ordination)
- Workforce mental health and well-being issues
- Workforce retention challenges impacting quality and safety
- High vacancy rates
Patient flow/backlog examples:
- Ambulance handover and A&E waiting times:
Average of 5,783 people per day facing trolley waits (Feb 23) - Bed occupancy and discharge:
Between 13-15k patients remaining in hospital each day who did not meet the criteria to reside (Feb 23) - Diagnostics:
1.58m people are on the waiting list for a diagnostic test - Cancer care:
Only 54.4% of patients waiting under 62 days for treatment following urgent referral (Jan 23) - Elective care:
Number of people on a waiting list for hospital treatment rose to a record of 7.2m (Jan 23) - Mental health:
Most recent NHS England figures show that 1.6 million people are on waiting lists for mental health services
Digital:
- Varying digital maturity impacting outcomes
- Often inadequate interoperable IT infrastructure (making it difficult to share data and information between departments and wider services)
- British Medical Association (BMA) estimates that a substantial proportion (27%) of NHS clinicians lose over four hours a week through inefficient IT systems
- Legacy systems driving operational inefficiencies and increased costs
How Intelligent Automation can help
| Improved organisational performance leading to … | Improved Total Experience | |||
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| Focus area | Efficiencies & cost avoidance | Compliance & risk | Employee experience (EX) | Citizen experience (CX) |
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| Benefits driven |
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Our approach
Our heritage is enabling businesses to thrive using automation strategically and self-sufficiently. We advise, guide and transition knowledge so clients can develop in-house skills and capabilities over time.
Define
- We start with your strategic priorities and identify opportunities that drive the greatest return
- We work with you to define what good looks like
- We help you develop robust business cases and provide transparency on ROI
- Our team is outcomes and results focussed and we track performance against your strategic priorities in real-time
Navigate
- We are truly technology agnostic helping you to navigate a complex, ever-changing vendor environment
- We support our clients in making future-proof investments, picking the technology and licensing model that best fits their needs at any given time
- We ensure our clients have visibility of total cost of ownership (TCO)
Enable
- Our onshore team is nimble and collaborative, we believe in true partnership
- We support you engaging key stakeholders to embed change
- We support clients in building Center of Excellences (CoE) instilling best practice and governance
- We provide knowledge transfer and training, moving team towards self-sufficiency
- Our team is committed to innovation and continuous improvement to maximise return
news
Robiquity successfully secure place on the NHS Shared Business Services (SBS) Intelligent Automation Framework
“Robiquity have proven to be a successful partner in supporting with our Intelligent Automation initiatives. Their innovative approach on our recent work involving through process analysis and development, has resulted in significant value delivered within a short timeframe. They demonstrated considerable expertise with Blue Prism technology and general industry best practices, providing invaluable guidance for optimising operations and identifying areas of improvement. We genuinely recommend Robiquity as a reliable and knowledgeable partner for organisations looking to implement Intelligent Automation solutions”
East Suffolk and North Essex NHS Foundation Trust – Associate Director of ICT – Automation and Integration & Head of Intelligent Automation